Reported numbers

The Reported Numbers page allows you to track numbers you have reported to TelQ and review the results of the internal verification performed by TelQ using its wholesale suppliers. The page is available under: Other → Reported Numbers

This page is intended to provide transparency into the investigation process and help you understand whether an issue is related to the destination number itself or more likely caused by your routing or supplier configuration.

When you report a phone number due to delivery or connectivity issues, TelQ performs an internal test using its wholesale supplier infrastructure. If the internal test confirms normal operation and no connectivity issues are discovered, it indicates that the issue is unlikely to be caused by the destination number itself and may instead be related to your route, supplier, or configuration.

Please note that successful internal test results do not automatically imply issues on your route. But it is a good signal to double check your route.

Reported Numbers Table

Each row in the table represents a reported case for a specific phone number.

Table Columns

• ID - Internal identifier of the reported case.

• Test ID - Identifier of the TelQ internal test associated with the reported number.

• Date - Date and time when the number was reported.

• User - Email address of the user who submitted the report.

• Phone - The reported destination phone number.

• Issue - The issue type you selected when reporting the number (for example, Does not show test results or Expired SIM / incorrect number).

• Internal Test Status - Result of the TelQ internal test performed via the wholesale supplier.
  This status indicates whether the number responds normally to testing.

• Connectivity - Summary indicator showing whether connectivity anomalies were detected around the test time.

• Description - Optional explanatory notes added when the number was reported.

Connectivity Information

For some reported numbers, Connectivity Info is available if connectivity issues were detected during a specific period around the test execution or test TTL.
In such cases, a yellow exclamation mark is shown in the Connectivity column. Clicking this icon opens a detailed view with signal and availability information for the affected time window.

Connectivity data is collected:

• During the test TTL, and

• Within a 5-minute window before and after the test TTL

This allows you to correlate reported issues with real connectivity behavior.

The connectivity view may include:

• Missing pings
  Time intervals where no connectivity pings were received. These gaps can indicate temporary loss of connectivity between our testing platform and the number.

• Degraded signal pings
  Pings received with reduced cellular network signal quality, marked as degraded.

A ping represents a periodic connectivity check between the TelQ Testing Platform and the test number.

Pings are sent every two minutes and are used to verify whether the platform can successfully reach the number at a given moment.

If a ping is missing, it means that the platform was unable to reach the number during that specific time interval, which may indicate temporary connectivity issues.

Note that a missing ping reflects a loss of connectivity between the TelQ Testing Platform and the test node over the internet.

This does not always directly indicate that the test node has lost connection to the cellular network. While these issues can occur at the same time, they may also happen independently.

Connectivity information is provided for diagnostic purposes and helps you identify whether temporary network conditions could have influenced test results.