The Reported Numbers page gives you a centralized view of all test numbers you have reported to TelQ, and allows you to track the status and outcome of each investigation. You can find it under Other → Reported Numbers.
When you suspect a test number is malfunctioning — for example, it consistently fails to receive messages that your supplier confirms as delivered — you can report it directly from the test results table using the report (bug) icon in the Actions column.
This page is designed to provide transparency into the investigation process and help you understand whether an issue is related to the destination number itself or is more likely caused by your routing or supplier configuration.
When a number is reported, TelQ performs an internal test using its wholesale supplier infrastructure. If the internal test confirms normal operation and no connectivity issues are found, it indicates that the issue is unlikely to be caused by the destination number itself and may instead be related to your route, supplier, or configuration.
Please note that successful internal test results do not automatically imply issues on your route, but they are a useful signal to double-check your setup.
Reported Numbers Table
Each row represents a reported case for a specific phone number.
|
Column |
Description |
|---|---|
|
Test ID |
Identifier of the original test from which the report was submitted. |
|
Date |
Date and time when the number was reported. |
|
Phone |
The reported destination phone number. |
|
Issue |
The issue type selected when submitting the report (e.g., Expired SIM/incorrect number, Does not show test results). |
|
Description |
Optional notes added when the number was reported. |
|
Report Outcome |
The result of TelQ's investigation. See details below. |
|
Actions |
Allows you to delete the report from your view. |
You can customize which columns are shown using the gear icon next to the Actions column header.
Report Outcome
The Report Outcome column shows the current status of TelQ's investigation for each reported number.
When a report is first submitted, the outcome shows Under Review (indicated by a spinner icon). This means TelQ's support team has received the report and an internal investigation is in progress. The cell is not clickable until the investigation is complete.
Once the investigation is complete, the status updates and the cell becomes clickable. Clicking it opens the Issue Report popup with the full outcome details.
Issue Report Popup
The popup is titled Issue Report — [phone number] and contains three sections:
Resolution
Shows the investigation outcome as a labeled badge (e.g., No Issue Found, Issue Confirmed, Number Replaced), followed by a description from the TelQ support team explaining what was found and any recommended next steps.
Internal Test Result
A table showing the results of tests TelQ performed internally via TelQ Wholesale to verify the number's behavior independently from your route. Columns include Date, DLR/Rec. Status, Sender, Text, Phone, Supplier, and DLR/Rec. Delay.
Connectivity
Shows connectivity details for the reported number around the time of your original test, including Test ID, Created at, and Test TTL. If connectivity issues were detected (e.g., missing or degraded pings from the MoneySMS device), they are listed here. If no issues were found, the section shows No connectivity issues found.
Connectivity Information
Connectivity data is collected during the test TTL and within a 5-minute window before and after it. This allows you to correlate reported delivery issues with real connectivity behavior of the test device.
The connectivity view may include:
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Missing pings — Time intervals where no connectivity pings were received from the test device. These gaps may indicate temporary loss of connectivity between the TelQ platform and the number.
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Degraded signal pings — Pings received with reduced cellular signal quality.
A ping is a periodic connectivity check sent every two minutes between the TelQ Testing Platform and the test number, used to verify whether the platform can successfully reach the number at any given moment.
Note that a missing ping reflects a loss of connectivity between the TelQ Testing Platform and the test node over the internet. This does not always directly indicate that the test node has lost connection to the cellular network — these issues may occur together or independently.
Connectivity information is provided for diagnostic purposes and helps identify whether temporary network conditions may have influenced your test results.
Notes
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Reports can only be deleted from your view; deleting a report does not cancel an ongoing investigation.
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Only reports submitted by accounts in your organization are visible on this page.