Account settings

The Account Settings section allows you to view and manage configuration options for your TelQ account and your organization. Depending on your role, you can modify your own profile, manage team members, or adjust company-wide settings.

You can access Account Settings from the bottom-left corner of the TelQ interface by hovering over your account name. A menu will appear with options that vary depending on your account type.

Each organization can have only one main account and up to 500 active subaccounts and deputy accounts combined.

My Account

The My Account menu allows you to view and edit personal and organizational information depending on your user role. Both main and deputy accounts have full access to company and platform settings, while subaccounts have limited editing rights for their own profile only.

Subaccount View

Subaccounts can access and edit only their personal profile information. They do not have access to edit company details or platform settings.

Editable fields:

• Full name

• Username

• Phone number

The Email field is view-only. To change it, contact TelQ Support.

Main and Deputy Account View

Main and deputy accounts have access to extended sections under My Account, including Company Details and Platform Settings.

Company Details

This section holds your organization’s official information, used for agreements and invoice generation.

Editable fields include:

• Company Name

• Website

• Country, State, City, Street, and ZIP

• VAT Number

• Business Unit / Department

Please ensure all company information is accurate and complete, as it will appear on official invoices and contracts.

Platform Settings

Located below the Company Details section, Platform Settings allow you to control account-level configurations that affect all subaccounts in your organization.

TTL and Backup Test settings are global defaults for all accounts unless overridden in specific test configurations.

Security & Login

The Security & Login section is available to all account types. It provides tools to strengthen your account’s protection through two-factor authentication, device management, and - for main accounts - IP whitelisting.

To ensure account safety, TelQ requires email-based One-Time Password (OTP) verification by default. This step is mandatory for all users and provides protection against unauthorized logins.

Mobile Authenticator App (2FA)

Enable 2FA to add a second layer of security through a mobile authentication app.

To enable:

1. Click Enable beside Mobile Authenticator App.

2. Follow the setup instructions using an authenticator app (e.g., Google Authenticator, Authy).

Enabling 2FA is strongly recommended for all users.

Password Management

Click Change password to update your credentials securely. You’ll receive a confirmation email including the time and date of the password change. If you didn’t request it, contact TelQ Support immediately.

Use a strong, unique password that includes uppercase letters, lowercase letters, numbers, and symbols.

Connected Devices

Click Connected devices to review where your account has been accessed.
You’ll see:

• Device type or browser

• Last login time

• Recorded IP address

Once a month, you’ll be asked to verify your trusted devices via an email OTP to maintain security.

IP Whitelisting (Main Accounts Only)

Main accounts have access to IP Whitelisting, allowing you to restrict logins and test executions to specific IP addresses. Only users connecting from the specified IPs will be able to trigger tests on the platform. This feature is especially useful for maintaining security in large organizations or distributed teams.

IP Whitelisting applies organization-wide. Once enabled, it affects all deputy and subaccounts.

Logout

Select Logout to safely end your session. Always log out from shared computers or devices when not in use.

Subaccounts

The Subaccounts menu (visible to main and deputy accounts) lets you manage your organization’s users, including subaccounts and deputy accounts.

Viewing and Managing Accounts

You can view all registered subaccounts and deputy accounts, along with their permissions and activity statuses.

Each user row includes several action buttons:

Deputy accounts always have full visibility across the organization. This permission cannot be restricted.

Inviting New Users

To invite a new team member:

1. Click Invites at the top of the Subaccounts page.

2. Enter the new user’s email address.

3. Click Send to issue the invitation.

The invitation remains valid for 7 days. Once accepted, the new subaccount will appear in your Subaccounts list. Pending invites display their status as well.

Logs

The Logs section allows you to track and review all activity within your TelQ account — from login events to test submissions and API actions. It is available to main and deputy accounts for organization-wide monitoring.

Overview

In the Logs menu, you can view detailed entries of every action performed in your organization’s account. Each log entry includes:

You can filter logs by:

• Date range

• Specific user

• Test group ID or resource

• Device or IP

This makes it easy to locate specific actions or analyze account behavior over time.

Exporting Logs

You can export your logs in Excel format (.xlsx) for external review or reporting.

To export:

1. Click the Download icon in the top-right corner of the Logs view.

2. Choose the number of entries to export (e.g., 1000 or All).

3. Click Export to download the file.