Pricing & Billing Guide

Overview and Billing Models

All customers must sign an agreement with TelQ before making any payment (Prepaid top-up or Postpaid invoice).
TelQ offers two billing models: Prepaid and Postpaid, each designed to suit different testing volumes and payment preferences.

Prepaid Billing

• Credits are purchased in advance.

• Ideal for flexible, pay-as-you-go testing.

• Default billing model for all new customers.

Postpaid Billing

• Monthly invoicing based on actual usage.

• Available for customers with 1,000+ tests per month upon account-manager approval.

• Subject to a monthly commitment (see section 4).

Prepaid Packages

You can purchase prepaid credits directly in your TelQ account under Top-Up.
Payment options:

• PayPal – instant credit allocation

• Bank transfer – credits added after payment confirmation

Non-Expiring Prepaid Credits

Credits never expire — best for long-term or irregular testing.

Expiring Prepaid Credits (Discounted)

Credits must be used within 1 month — best for high-volume, regular testing.

Postpaid Packages And Custom Pricing

Designed for customers with significant testing volumes (1000+ tests per month).

• No long-term contract; only 1-month termination notice required.

For extra-large testing volumes, TelQ offers tailored pricing.
Contact sales@telqtele.com or your account manager for a personalized quote.

How Monthly Commitment Works

• Minimum monthly billing: €300

• If usage < €300 → still billed €300

• If usage > €300 → billed based on actual tests at €0.30 per test
  This ensures predictable billing and access to the lowest rates.

Billing Methodology

Definition of a “Test”

Each test is defined as a unique combination of: Sender ID, Text, Destination (test number), Supplier, and Test ID Text. A unique Test ID is generated for every test and used for billing.

Failed Tests & Back-Up Tests

• Failed Tests: No charge if failure is caused by TelQ (e.g., test number unavailable).

• Back-Up Tests: If a test number becomes unavailable during execution, TelQ automatically re-routes to another number in the same destination at no additional cost.

• You can disable back-up tests in your account. If disabled and no alternative is available, the credit for the failed test is automatically refunded.

Balance

Prepaid Accounts

• Balance reflects available funds in Euros, not test credits.

• Testing pauses automatically when balance reaches 0.

• A new top-up is required to resume testing.

Postpaid Accounts

• Balance may go below 0 based on usage.

• Invoices issued during the first week of each month for the previous month’s usage.

• Once paid, the invoiced amount is added as a positive balance, and the remaining balance shows current unpaid usage.

Invoices

In the Invoices section of your TelQ account, you can view and manage all transaction history — both Prepaid and Postpaid.
Each entry includes key information such as:

• Payment status (Waiting / Confirmed)

• Time and date of action

• Top-up value (total amount)

• Purchase rate

• Package details

• Email address of the account that created the invoice

Available Actions

For Prepaid Accounts

• Continue Payment: Click the Payment button for invoices in “Waiting” status to complete your transaction.

• View Transaction: Review details for any invoice.

• Delete Waiting Transactions: You can delete any invoice that remains in “Waiting” status.

For Postpaid Accounts

• Download Excel Summary: Export an Excel spreadsheet of all tests performed during the billed month.

• Download Invoice: Obtain the official invoice for your records.

The Invoices menu is visible to both main (admin) and deputy accounts, ensuring transparency across your team.

Billable vs Non-Billable Tests

This section defines when a test is considered billable depending on its type and final status.

Initial WAIT and intermediary statuses are billed at the time of the test; non-billable final statuses are refunded automatically.

Support

For billing-related questions or special pricing requests, contact: sales@telqtele.com
Your dedicated account manager is also available for personalized assistance.